Hosted Dialer system, that uses SaaS technology, has been a boon for businesses heavily reliant on sales mechanism pivoted on telemarketing. This is a web based phone dialer system promising reduced operational cost and greater efficiency. The sales or support guy need not dial numbers manually and can focus on the core job, that is, selling products or providing customer support.
Hosted dialer system is invaluable for businesses having their calling center at some remote location. All they need to get started with their marketing and customer support operations is internet connection and computers. Once your business is using the hosted solution then you need not invest in purchasing predictive dialing software as the hosted dialer is capable enough to carry out the complicated task of finding and choosing the numbers and dialing them subsequently. Many businesses have reaped huge monetary benefits out of using this automated system and creating a virtual sales and customer care mechanism in some offshore location where the workforce comes pretty cheap. IVR ( Interactive Voice Response) and VoIP ( voice over Internet Protocol) are two main forms of hosted dialer system that has almost revolutionized the business oriented communications , with the clients or the customers.
The cost can be further trimmed by sharing the hosting server among the small businesses just like the web hosting sharing. This sharing model is economical but it has some disadvantages, like sometimes the lines may cross each other, thus creating confusion between two businesses and sometimes there may be confusion between two clients because of the overlapping of these lines. Also, when the hosting system crashes then it may keep your business crippled with efficient communication till the time it is rectified again.
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